We deliver small items under 2KG to any UK destination by the Royal Mail. All other items are delivered by courier, to England, Wales & some parts of Scotland.
We cannot deliver to the following Postcodes AB, IV, KW, PA, PH, any UK island, including Isle of Man, Isle of Wight, Guernsey & Jersey, Northern Ireland & BFPO the exceptions being Postcodes AB10, 11, 12, 15, 16, 24, 25, PH1 to 11 & PA1 to 19 which can be delivered without an extra charge with XDP express.
If you are in any doubt about our shipping cost please ask for a quotation before bidding.
Once your item is dispatched, we will upload tracking information in to your purchase history, at this point we cannot change your delivery address. All deliveries are made 9am-6pm Monday to Friday excluding bank holidays (we cannot offer a timed delivery). Unfortunately, a small number of deliveries may not reach the buyer within 24 hours, as delays can sometimes occur that are out of the courier’s control, for this reason they/we will not offer any compensation or refunds in the event of your goods arriving late.
If your goods do not arrive within 24 hours of the expected delivery time, please contact us, and we will assist. AS THIS IS A FREE DELIVERY SERVICE ONLY 1 DELIVERY ATTEMPT WILL BE MADE, ANY SUBSEQUENT DELIVERY ATTEMPTS WILL BE CHARGEABLE.
A signature is required to confirm you are happy to receive your order in the condition that it has arrived, please do not mark them as “unchecked” as you will waive the right to claim if the goods are damaged in transit. If the goods look damaged please check them and sign for them as damaged and report it to us immediately, if goods are not signed for as damaged upon delivery we are unable to raise a transit damage claim against the carriers.
Deliveries are made to the front external door of your building, as the couriers are not insured to take goods inside buildings or carry them upstairs, therefore please ensure that you have sufficient assistance or that you are capable of moving/lifting the item that you have purchased.
Missed deliveries/ Undelivered Returns
If a parcel is returned to us after a failed delivery attempt the buyer will be responsible for the return postage cost and any re delivery attempt’s, please ensure that your delivery address & contact number are correct BEFORE buying, and that there will be someone available to receive the goods between 9-5 on the day of delivery, if you miss your delivery the courier will leave a calling card or notify you electronically. Any unwanted returns will be subjected to an admin and restocking charge.
Damage on receipt
In the event of goods being damaged a replacement part will be sent, we will require you to send a photo of any damage and a part number of the damaged piece, we cannot proceed with your claim until this information is received. Only in the event of a replacement not being available we will offer a refund. All furniture items come with a 12 month limited manufacturer’s warranty which covers defective parts only, their warranty will not cover the return costs or wear and tear.
If you have changed your mind or the item does not meet with your expectations, we offer a 30 day returns policy. We have a few simple requirements in order for you to be able to return your order-
1) Goods must be returned in their original unused & undamaged packaging, complete with all items that you received.
2) Goods must be returned within 30 days of receipt. Any returns after this period will not be refunded. Your goods will be made available to you for collection for 30 days before being disposed without refund.
3) We do not offer a free home trial, and we are unable to provide a free return label, it is the buyers responsibility to return the goods via a tracked & signed for courier service.
Our returns address is:
Unit 5 Crossland Ind Est
Stockport Rd West