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Frequently Asked Questions

What is the cost of shipping?

Our items are listed with free shipping. If an item is listed as collection only this means that we cannot ship it.

Can we combine postage?

Shipping is free.

When will my goods be dispatched?

If your order is paid for before 1pm Monday to Friday we will aim to ship the same day, if we ship any item on a Friday the delivery will take place the following Monday (excluding bank holidays). If you buy and pay for any item after 1pm Friday your goods will not be dispatched until the following Monday
Please contact us for xmas and bank holiday delivery schedules.

When will I receive my order?

Standard delivery is Monday to Friday 9am to 5pm,
Smaller items less than 2KG are shipped by Royal Mail 2nd class and should reach you within 5-7 working days. The Royal Mail advertise that at busy periods deliveries can take up to 14 working days, and therefore they will not accept a claim for non-delivered goods until after this period.

What happens if I miss my delivery?

City Link will leave a calling card & take a photograph of your door (as proof of the attempted delivery). We also receive an email from them, which will be forwarded to you via eBay; city link will then automatically re-deliver the next working day unless you contact them to make additional arrangements. If they have a further failed delivery they will charge an additional premium for delivery, alternatively you can collect from their depot (proof of ID will be required). Heavy deliveries made by XDP may be returned to their depot awaiting a re schedule, therefore please call us on 0161 430 4214, to check the status.

My goods have not been delivered or were late, can I be compensated?

Our carriers work hard to ensure that all deliveries are received the next working day, however research shows that less than 0.5% may not reach the buyer within 24hours, they do advertise that delays can sometimes occur that are out of their control, for this reason they will not offer any compensation in the event of your goods arriving late.

Can I change my delivery address?

Changes to delivery addresses must be made during the payment process as once your order has left our warehouse we cannot change the address without you incurring an administration charge (currently £15 but may change without notification), only upon payment of these charges can we authorize the change.

What should I do when my order arrives?

When receiving your goods by courier a signature is required confirm you are happy to receive them in the condition that they have arrived, please do not mark them as “unchecked” as you will waive the right to claim if the goods are damaged. Once you sign for the goods or even mark them as unchecked, they will not be insured against damage in transit unless you state “DAMAGED” on the signed documentation. Damaged goods MUST be reported within 24 hours of delivery. Once you receive your goods please check each piece before beginning to assemble an item as we are unable to claim against any damage in transit or accept the item back once assembly has begun.

 

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